INDUSTRY:
B2B software
CLIENT:
ROLE:
Initial Research, Lead UXD
SKILLS:
UX Design, UXR, UXW
B2B tool PiVT
about.
PiVT, a purchase approvals tool, is part of a network of people, processes, and tools that allow Googlers to purchase goods and services in a safe and effective manner.
challenge.
Googlers were not using Pivt due to a confusing process that bombarded users with notifications. Approvals were rarely accomplished through the portal but by hacking around the system
This had an added impact of Legal and Finance teams not having transparency into budgets or any liability Google may be exposed to.
My task was to rethink the IA, CUJs and design the UX.
solution.
My design iterations were rigorously tested with users to ensure the best experience is provided to give the product a long shelf-life. I delivered:
Final product designs
Specifications library set up to cover all potential aspects and states of the experience
Redlines and Greenlines (accessibility) are provided for every type of document, Including Invoices, Purchase Requests, and Purchase Orders.
Project gates set up for Design, Content, and Delivery
I designed several new elements including comment threads, approval 'chains' and time stamped approvals, in response to the asks of the users
results.
User footprint increased by 350% on launch of new design
